Here an example of what an ‘official’ human rights defender (the Armenian Ombudsman with the somewhat confusing title HRD) can do in the area of social rights:
Armenia’s Human Rights Defender (HRD) issued a statement saying that the HRD has already examined omissions in the State Child Health Certificate Program in his previous annual report. Under the program children under the age of 7 shall receive free medical care. Yet parents, while having the necessary documents for free health care, often have to pay extra money to some doctors. “A year has passed since the problem was raised, but there has been no progress. Moreover, the Defender continues receiving complaints about such violations, especially complaints about Austrian Mother and Child Hospital of Gyumri CJSC. The Defender officially informed the Health Minister about it, but he has not received any definite answer about whether those guilty were held accountable or not. The Human Rights Defender, Karen Andreasian, calls upon citizens to apply to the HRD Staff in case of encountering such a problem.
via HRD: Hospitals charge extra sums from parents – aysor.am – Hot news from Armenia.